Privacy Policy

1. Who We Are

Sweet Tee, LLC dba A&O Auto Care (“A&O Auto Care,” “we,” “us,” or “our”) is an automotive repair and maintenance business located at 216 East FM 120, Pottsboro, TX 75076. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us through our website or forms.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact or appointment request form on our website
• Call or text our business phone number
• Interact with us in person at our shop

This information may include:

• Full name
• Phone number
• Email address
• Vehicle information (year, make, model)
• Description of service needs
• SMS consent preference (if you check the optional consent checkbox on our contact form)

3. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiries and schedule appointments
• Send service-related communications (appointment confirmations, reminders, follow-ups)
• Send SMS messages if you have separately opted in to receive them
• Improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS Messaging & Text Communications

If you check the optional SMS consent checkbox on our contact form, you agree to receive text messages from A&O Auto Care at the phone number you provide. These messages may include:

• Appointment confirmations and reminders
• Service updates and follow-ups
• Review requests after completed service
• Promotional offers (only if you opted in to marketing messages)

Consent is optional. Checking the SMS consent box is not required to submit our contact form, book a service, or receive service at our shop. You can receive service without consenting to SMS communications.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Message and data rates may apply. Message frequency varies. For help, reply HELP or contact us at (903) 419-2356.

5. Data Retention

We retain your contact information for as long as necessary to provide services and comply with applicable legal obligations. If you request deletion of your information, we will remove it from our active systems within a reasonable time, subject to any legal retention requirements.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our contact forms are transmitted over HTTPS. We use GoHighLevel, a U.S.-based CRM platform, to manage customer communications. We do not store payment card information.

7. Third-Party Services

We use the following third-party platforms to operate our business:

• GoHighLevel — CRM and SMS communication platform
• Tekmetric — Shop management and appointment scheduling
• CallRail — Call tracking and analytics

Each of these platforms maintains its own privacy policy. We do not sell your data to these or any other third parties.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP

To exercise these rights, contact us at [email protected] or call (903) 419-2356.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us